Shipping policy

Last updated: October 14, 2026

Delivery within Canada

We ship to eligible addresses in Canada. Delivery options depend on your address, the products and their availability. Rates and available delivery details are shown at checkout or confirmed with you before you place an order. If an option is unavailable, contact us before ordering.

Delivery estimates

A displayed 5–7 business day delivery window is an estimate, not a guarantee. Refer to the delivery details shown for your order. Weekends, public holidays, carrier disruptions, weather and access limitations can affect timing. We will communicate material changes that affect your order.

Before and after delivery

Check your delivery address and contact details before ordering, and tell us promptly if they need correction. Let us know about access or delivery requirements before the order is placed so suitable arrangements can be confirmed. Tracking information is shared when available.

Inspect your delivery when practical. If goods are damaged, incorrect, missing or delayed, email trystan@surfacesynx.ca or use our Contact page with your order number. Photos of the goods and packaging can help us investigate. We will work with you and the carrier on the appropriate next steps.

This policy does not limit delivery, cancellation, refund or other remedies available under applicable law. See our Returns & refunds policy for return instructions.